Surprise someone with a thoughtful gift that allows them to choose exactly what they need in this moment 💖
A gift card from Gemsprite.com can only be used on Gemsprite.com and not on our Etsy shop.
A gift card is a secure and unique code that is delivered to the buyer’s email.
This code can be used as a coupon on orders from our website. To gift this to a friend, you will forward the email to them, thereby giving them this unique discount code.
No physical product is delivered to your address.
Gift cards can not be combined with discount codes. At this time, we do not have the function to input multiple codes on one order.
Gift cards CAN be used on Live Sale orders off of our Instagram @gemspritecrystals. To use your gift card to pay for your Live Sale order, please contact us on Instagram by sending us a message from our profile.
Don’t have Instagram? Feel free to reach out by emailing firstname.lastname@example.org. Typical response time is less than 24 hours.
We typically fulfill orders within 1-2 days but we ask that you allow us up to three days to fulfill your order as order quantities vary from week to week. We are a small team of hardworking crystal lovers.
USA shipping usually takes five days or less. Please allow up to one week before reaching out to us about your package. For automatic updates, we suggest downloading the ARRIVE app on your phone, available in the iOS app store and Google Play.
International shipments may take up to one month. Once a package has left the United States, we no longer hold any responsibilty for the delivery of the package. All inquiries into lost package locations must be dealt with by the customer with his or her local post office; they are responsible for losing the package or delaying shipment. For tracked international shipping options, an extra $21 fee can be added to your order.
Item arrived broken? Reach out to us with a picture of the damaged item and we will discuss reimbursement. This is given on a case by case basis; we don't guarantee refunds. However, we will attmept to do whatever it takes to make sure you are happy.
For Purchases off of Google Shopping
We do not typically accept returns. Considering the Covid-19 epidemic, this is unsafe for all of us so please purchase your items with the intention of keeping them.
If something is wrong with the item and it must be returned, we deal with that separately from Google. Reach out to us at email@example.com and on instagram @gemspritecrystals for immediate response.
If an item is returned, we deduct the shipping cost (to you) as well as the return shipping costs from your refund. You will only be refunded the cost of the items.
The item must be in the exact same condition as when it was purchased to be eligible for a refund. It must also be returned with the same packaging, including any promotional materials or gifts in the box.
Refunds, in any case, can take up to 10 business days to reach your account.
And of course, for any questions whatsoever (Where's my package, who's your favorite Harry Potter character, etc.) feel free to send any and all messages to firstname.lastname@example.org or send us a dm on instagram @gemspritecrystals. We will always answer you. <3
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